Will I be charged if my reservation request isn't accepted by the host?
No. If your reservation request isn’t accepted by the host, or expires without a response, you will not be charged for the reservation or Be Mate service fees.
When you submit a reservation request, we’ll place an authorization on your payment method for the amount of the reservation. An authorization is a pending charge or hold on a payment, to ensure there’s enough money to cover the full cost of the reservation.
Here’s how an authorization works:
An authorization will usually appear in the pending section of your credit card or payment account
If your reservation is accepted, the authorization will turn into a real charge and the amount will be deducted from your payment account
If your reservation is declined or expires, we’ll automatically release the authorization and you won’t be charged
Depending on the processing time of your bank, the authorization release may take up to 7 business days
An authorization release will either appear as refund on your credit card or payment account, or alternatively, the original authorization may disappear from your account entirely.