How do I receive the keys of the apartment?

When you book an apartment on Be Mate, you will be assigned to a City Mate, which will take care of you and guarantee that everything is to your complete satisfaction.

The City Mate will get in contact with you prior to your arrival and will help you organising your stay: such as agreeing with you the time of the check-in; waiting you directly at the apartment and ultimately making sure you have a conformable and stress-free experience.

Forget about the unpleasant feeling of not knowing how to receive the keys, or worrying on how you will get into the apartment, leave the worries at home because you can always count on the City Mate, everyday at every hour.

If you have not provided your phone number during the registration, please send us a message through the contact form, giving your phone number, reservation ID or email address, and we will contact you to organise the check-in.

Still need help? Contact Us Contact Us